Data Processing & Storage
The following policies explain how BC Cars obtain, store and process your personal information. We are committed to ensuring that your privacy is protected and are registered with the information commissioner’s office (UK) to ensure transparency and GDPR provision compliance (GDPR (EU) 2016/679). Should we ask you to provide certain information by which you can be identified when using our services, you can be assured that it will only be used in accordance with this privacy statement.
Please note: All emails are stored for monitoring purposes.
What Personal Data Do We Collect?
We may collect the following information when you use our products or services:
- Name, telephone number and email address
- Taxi booking information including the date & time, pickup location and destination
- Additional information including Aeroplane flight number, luggage and child seat requirements
How Do We Collect Or Obtain Your Personal Data?
- When you input your data through electron forms on our website
- When you contact us by phone, email and writing
- When you post or react to our social media channels
How Do We Process Your Personal Data?
To facilitate and process bookings and to provide the service.
How Long Do We Store Your Personal Data
As required by law, all data is stored for a minimum period of six months from the point of service or purchase. After this period has lapsed, data can be deleted upon request.
Who Do We Share Your Personal & Sensitive Data With?
All data that is collected, processed and stored is secure and we do not share it with third parties.
Upon lawful request from authorities, we are obliged to assist and share personal data.
What Happens In The Unlikely Case Of A Data Breach?
If a data breach was to occur the affected consumers would be notified within 72 hours.
How Do We Detect A Data Breach?
Although unlikely, we must remain vigilant that a data breach could occur. BC Cars have the latest cyber security and anti-virus software to ensure early detection and intervention.
What Measures Do We Take To Ensure The Security Of Your Personal & Sensitive Data?
All members of office staff & drivers have received training and adhere to strict privacy & data protection policies. Personal data is retained within our booking office at all times and only trained office staff have restricted access. Our data protection officer is the sole person who has restricted access to your sensitive data.